Those students who wish to join the BPO sector which is developing at a very fast pace, they can now have the required training in the school itself.
This comes in the wake of the introduction of the special course related to BPO which will start in class 11th when the session reopens. This action is being taken in Ranchi & Bihar where all CBSE schools are providing this course to the students free of cost, to make them fair better in the fast-growing BPO world.
The program is called the Business Processing and Outsourcing Programme and is available for the students of the commerce stream. The main focus of this course would be on various facets of BPO which include advertising, technical up gradation, customer relation management, customer satisfaction. In addition to the theory, it is also proposed that students will be taken on sites of call centres to provide them training in practice as well. Just after completing their Plus Two examinations, the students will be able to take up this upcoming profession.
This course has been developed to give the students a career option which they can take up right after school. It has been developed by the curriculum development committee under the chairmanship of G.C. Sharma who is the director of BLB Institute of Financial Markets. Framework of the course and also the learning tools has been developed by the Central Institute of Vocational Education.
There has been seen an increase in the multi-national companies like ADP, IBM Global Services, Accenture, Convergys, etc which have developed the BPO sector. Also, there are many Indian companies too which are big names that have proven their presence in the market. These include WNS Global Service, Genpact, ICICI OneSource, etc. which provide a good opening for students in the BPO sector. These would provide a good platform for the encashment of their job skills in which they have been trained beforehand.